Privacy Policy
Guildhall Events (“we,” “us,” or “our”) is committed to protecting the privacy of the users (“you” or “your”) of our website. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website.
Information we collect
We may collect personal information from you when you voluntarily provide it to us through various forms or interactions on our website. The types of personal information we may collect include:
- Contact information: This may include your name, email address, phone number, and postal address.
- Payment information: If you make a purchase or register for an event, we may collect payment information, such as credit card details or other payment details necessary to process the transaction.
- Event preferences: If you register for an event, we may collect information about your accessibility needs, or any other information necessary to ensure a smooth and enjoyable event experience.
- Communication data: When you contact us via email or other communication channels, we may collect information related to the communication, such as the content of your message and our response.
- Website usage information: We collect information about your interactions with our website through the use of Google Analytics, including your IP address, browser type, device information, pages visited, and referring website. This data is anonymous and contains no personal information.
Use of information
We may use the personal information we collect for the following purposes:
- To provide and personalize our services, including event registration and communication related to events.
- To process payments and fulfil orders for event tickets or other products/services you may purchase.
- To improve our website and enhance user experience.
- To communicate with you regarding event updates, promotions, and other relevant information related to Guildhall Events.
- To respond to your inquiries, feedback, or requests for assistance.
- To comply with legal obligations or enforce our website policies.
We will never sell or pass on your personal information to third-parties.
Data security
We take appropriate measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.
Disclosure of information
We may disclose your personal information in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting business activities, or providing services on our behalf. These service providers are bound by confidentiality agreements and are prohibited from using your personal information for any other purpose.
- Legal Requirements: We may disclose your personal information if required by law, governmental authority, or to protect our rights, property, or safety, or the rights, property, or safety of others.
Third-party links
Our website may contain links to third-party websites or services. We do not control the privacy practices of these third parties, and their policies and practices are not covered by this Privacy Policy. We encourage you to review the privacy policies of any third-party websites you visit.
Your rights
You have the right to access, correct, update, or delete the personal information we hold about you. If you would like to exercise any of these rights or have any questions or concerns about your personal information, please contact us using the contact information provided below.
Changes to this privacy policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically for any updates.
Contact us
If you have any questions, concerns, or requests regarding our privacy practices, please contact us using the following information:
- Email: legal@west-norfolk.gov.uk
